This is really infuriating, in Canada this is terrible, like new customer can have their cell plan or internet or whatever at let’s say 35$/month while you are a customer for 20 years and the best they can do is 80$/month.
Funny enough you can port your phone/service to another carrier and the next day the original carrier calls you for a “winback” at 35$/month, silly.
I’ve successfully refinanced my internet plan once here in Mexico. I called up asking what that was all about, and the rep said “aight, you want it, you got it”, even though I hadn’t even asked. Shout out to that one rep.
But then my MVP company got acquired by a bigger one, and they started increasing my internet bill every month without my consent, so I had to jump ship to an even bigger company. They seem to be behaving for now.
It’s such a hit-or-miss sometimes. I don’t get it.
Same with my ISP. After the initial 2-year “promo” pricing, you have to call every year to threaten them that you are switching so they give a discount again.
They do it because they’re banking on elderly people to not know what they’re paying and lazy/oblivious people not to care. A long time ago, I would help older people with various things. Sometimes I’d play music for them or just listen to their stories. One thing I realized is that so many “legitimate” businesses exist simply because they’re scamming elderly people. I even worked for a PC repair shop for a few years. You can guess who 90 percent of our clientele was. We’d sell really shitty refurbished PCs to them for nearly a thousand dollars. They’d force me to try to make them trade in their PC regardless of the issue so we can part out their good parts and sell them some bare bones piece of shit. I felt so scummy while I worked there. It’s really gross how much of our economy is based on scams.
My explanation for this is the sales department only gets bonuses for new customers. So they have an incentive to get you to quit because the Sales Department at other companies also get bonuses on new sales.
It’s game theory. The opponent sales departments get the biggest reward by being the worst business as long as their competitors are also bad. If you don’t switch back and forth every other year, they don’t get a bonus.
I’ve been with Fizz for a few years, and both my phone and home internet plans have both dropped in price over the years, plus they give you “perks” like more data or a small discount that you can apply to your plans. I’m at $7 off my monthly payment at this point.
In the end, we’re still dealing with the big guys, but at least for now, these subsidiaries are acting much nicer than their parent companies.
This is really infuriating, in Canada this is terrible, like new customer can have their cell plan or internet or whatever at let’s say 35$/month while you are a customer for 20 years and the best they can do is 80$/month.
Funny enough you can port your phone/service to another carrier and the next day the original carrier calls you for a “winback” at 35$/month, silly.
My partner and I change our cell plan over year for this reason, pretty much like clockwork.
I’ve successfully refinanced my internet plan once here in Mexico. I called up asking what that was all about, and the rep said “aight, you want it, you got it”, even though I hadn’t even asked. Shout out to that one rep.
But then my MVP company got acquired by a bigger one, and they started increasing my internet bill every month without my consent, so I had to jump ship to an even bigger company. They seem to be behaving for now.
It’s such a hit-or-miss sometimes. I don’t get it.
Same with my ISP. After the initial 2-year “promo” pricing, you have to call every year to threaten them that you are switching so they give a discount again.
Ah, at first I was thinking “maybe they charge long time users that much so they don’t have to charge new users as much” but no — just greed.
They do it because they’re banking on elderly people to not know what they’re paying and lazy/oblivious people not to care. A long time ago, I would help older people with various things. Sometimes I’d play music for them or just listen to their stories. One thing I realized is that so many “legitimate” businesses exist simply because they’re scamming elderly people. I even worked for a PC repair shop for a few years. You can guess who 90 percent of our clientele was. We’d sell really shitty refurbished PCs to them for nearly a thousand dollars. They’d force me to try to make them trade in their PC regardless of the issue so we can part out their good parts and sell them some bare bones piece of shit. I felt so scummy while I worked there. It’s really gross how much of our economy is based on scams.
My explanation for this is the sales department only gets bonuses for new customers. So they have an incentive to get you to quit because the Sales Department at other companies also get bonuses on new sales.
It’s game theory. The opponent sales departments get the biggest reward by being the worst business as long as their competitors are also bad. If you don’t switch back and forth every other year, they don’t get a bonus.
I think Koodo is the best about this, felt like every time I checked their plan offerings my price went down.
I’ve been with Fizz for a few years, and both my phone and home internet plans have both dropped in price over the years, plus they give you “perks” like more data or a small discount that you can apply to your plans. I’m at $7 off my monthly payment at this point.
In the end, we’re still dealing with the big guys, but at least for now, these subsidiaries are acting much nicer than their parent companies.
Same thing in Serbia… They are using the same system everywhere…