my guess would be that those loyal customers are the least likely to leave, so u can squeeze as much as u like out of them.
new customers u wanna attract more of, so treat them better and they will come to u.
those who leave and come back for the discount are probably not a meaningful enough size for a company to even think about.
Or even worst, the elderly?
id say this is definitely an effect of this behaviour, but i doubt its intentional. a company doesnt care abt anything but profits, so they dont care abt the impact of their actions beyond that
my guess would be that those loyal customers are the least likely to leave, so u can squeeze as much as u like out of them.
new customers u wanna attract more of, so treat them better and they will come to u.
those who leave and come back for the discount are probably not a meaningful enough size for a company to even think about.
id say this is definitely an effect of this behaviour, but i doubt its intentional. a company doesnt care abt anything but profits, so they dont care abt the impact of their actions beyond that