By chance did you check his wifi cards in your PC? The chances both are bad are low, but you never know.

Players can still launch a normal version of Windows, but it’s no longer the default experience when booting the system up.

https://www.digitaltrends.com/gaming/the-rog-xbox-ally-fixes-the-worst-problem-with-windows-handhelds/

Yea, it’s a handheld PC. The only thing “console” about it is that it’s Xbox branded

They announced it… Runs steam as well

What are you talking about about? 😂