Fewer than 4.5% of Microsoft 365 customers pay for Copilot after three years, only 1% use it weekly, and Microsoft raised prices regardless.

  • yesman@lemmy.world
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    8 days ago

    Microslop is confused that the people forced to pay for shitty software won’t pony up for the optional shitty software.

  • palordrolap@fedia.io
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    8 days ago

    Insufficient demand means insufficient return on investment, so of course prices need to go up to make up the shortfall.

    And in another story on my feed, we have a trillionaire with the opposite problem, where there’s too much demand, so of course, prices need to go up to reduce demand.

    • adarza@lemmy.ca
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      8 days ago

      ‘365’ subscribers got rate increases specifically because the copilot bullshit was bundled in. they’re already paying for it… they just don’t use it. and you have to jump through hoops, such as feigning a cancellation, just to be offered the non-copilot plan. most don’t know that even exists as an option.

      • Rooster326@programming.dev
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        8 days ago

        They’re all already paying for it, barely using it, and still Microsoft is going broke paying for it.

        This is literally the Gym Membership strategy that makes capitalists piss themselves, and an entity as big as Microsoft can’t make it work.

        AI is dead on delivery.

    • Zorque@lemmy.world
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      8 days ago

      I mean, it works at small scale… when people are honest about their products and desire… and dont just want to make money.

      Basically outside of capitalism.

  • IzzyScissor@lemmy.world
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    8 days ago

    I remember 15 years ago when I needed to reformat my Windows PC and called Microsoft to ask how to import my Office account onto my clean install. They informed me that I already used my ‘backup’ copy when I reformatted last, and I would need to buy a new copy of Office in order to get it running on the same machine again.

    OR, they had this ‘Special Deal’ for Office 365 where I could spend 1/2 as much money that day and re-download it as many times as I need! I confirmed with them that I lost my access for software I’ve had for years and that even with their ‘best deal’, I can only rent it back from them and I’d be right back in the same boat in two years. I asked how that was any better and the guy ‘helping me’ didn’t know what to say.

    Unsurprisingly, I’m posting from a Linux machine and use LibreOffice now.

    • adarza@lemmy.ca
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      8 days ago

      i could count on one hand the number of users i’ve run across that absolutely had to have the real microsoft office. an alternative like libreoffice works just as well for nearly everyone.

      • Skeezix@lemmy.world
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        8 days ago

        I really wish libre office didnt feel and look like it was written by a physicist in 1997. I’d love to switch to it.

        • blargh513@sh.itjust.works
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          8 days ago

          I use it for my personal stuff. It’s pretty rough. It gets the job done, but it’s not fun to try and figure out how to do things with it. Charting in their spreadsheet program is frustrating.

        • cabbagepatchcrabs@retrolemmy.com
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          7 days ago

          100% with you on that, it feels like there is such a strong division it’s almost some of these software packages go out of their way to look old/awful just to show how OpenSource they are. Stop being obstinate and let me love you.

    • jballs@sh.itjust.works
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      8 days ago

      Our bonuses are tied to Copilot adoption rates. But it’s not able to do anything useful for my actual work, so I have to use it for shit like “Copilot, take this emoji and make it holding a cartoon knife.”

      Real glad my children won’t have any water for this.

      • Bytemeister@lemmy.world
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        7 days ago

        Create an agent for me that creates a token quota that is 2% higher than any of my other coworkers token usages. Fill out online surveys for payment, place the money in in this (account details) account until the token quota is reached. If I am not on company payroll for any reason, make the token quota unlimited.

      • Rooster326@programming.dev
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        8 days ago

        Yes 30% of our “score”/ ranking is AI usage for “efficiency.”

        Literally my ability to actually deliver the product, the only thing keeping the fucking lights on, is 35%…

  • kescusay@lemmy.world
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    8 days ago

    I mean, did anyone expect anything different? The frontier providers that Copilot depends on switched to token-based billing in a desperate and ludicrous attempt to somehow turn a profit on AI, so of course Microsoft is gonna jack up their prices too.

    • Prove_your_argument@piefed.social
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      8 days ago

      The service is the holy grail of MBA. You own nothing and pay constantly. Subscriptions galore and there is zero portability so high vendor lock-in once you start customizing. The pricing agreement is entirely one sided so the execs can set bonus payout performance objectives in ways that let them take advantage of properly timed price increases.

      It’s similar to AWS, Azure and the rest of the cloud platforms and i’ve never heard anybody say moving to those saved them money even after staff reductions.

  • Thebeardedsinglemalt@lemmy.world
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    7 days ago

    Copilot is the new clippy in word and it’s annoying.

    On occasion there will be an invisible window on the primary monitor in which no windows applications response. I will have paint open on the primary monitor and about 2/3 of the window won’t register the brush to paint in it. Found it it is copilot related and if you close it in the task bar things start working again.

    Fuck copilot

  • DarkCloud@lemmy.world
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    8 days ago

    Microsoft claim there’s over one billion Windows 11 users though… So wouldn’t 4.5 % still be huge?

  • siravious@lemmy.world
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    8 days ago

    I really wish I knew to what extent they retasked engineers to work on that pile of shit copilot rather than maintaining and improving the rest of their portfolio. In recent weeks alone, I have provisioned a Windows 365 box that mysteriously randomly showed up in São Paulo Brazil, despite the account and everything else being based in the US. Intune Controls erroring out every click when I tried to set policy to fix it. I have had OneDrive zip files, almost always corrupt, regardless of end point or network connection.

    I couldn’t even change a billing payment method without going through support on another case, and all of this adds to the infuriating addition of friction and clicks to get to the old fucking apps at office.com. All this from the same company that brought you windows server 2012 when tablets were released and took away the start menu as if all of us were going to start running our data centers on fucking tablets.

    On top, no less, of Microsoft proactively going out of their way to spy on Windows users and forward their information to law-enforcement without them being under investigation and without a warrant.

    Enshitification surely is a thing, but at $1 trillion company scale is just absolutely fucking wild.

    • trem@lemmy.blahaj.zone
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      8 days ago

      You’re doubly confused. You’re thinking of GitHub Copilot, when this is about M365 Copilot. Last I heard, they have 78 different products called Something Copilot, so confusion is understandable.

      But then what you’re actually thinking of is the “GPT” series of large language models, developed by OpenAI.
      GitHub Copilot is merely a GUI and a harness for large language models. It defaults to the GPT models, and is probably somewhat optimized for them, but it can use other models as well.

      This harness can influence the quality quite a bit, as it decides which source code files to feed into the model for context. I’m not aware of people saying that GitHub Copilot is particularly good at that, but it’s available as an extension for IDEs, so it automatically knows which files you’re editing, which can be useful.

      And yes, the GPT models have fallen quite a bit behind since the start of the year.

      • [object Object]@lemmy.ca
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        8 days ago

        But in Copilot Chat in MS Office for example, isn’t the LLM itself Copilot? That’s what I’m talking about as being a weak LLM — I know originally it was some variant of ChatGPT.

        GitHub Copilot now is less a model and more a router. Kind of a pity, they had a solid lead there. I at least used it to complete yaml and json configs and it made fewer typos than me.

        • trem@lemmy.blahaj.zone
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          8 days ago

          Oh, hmm, no idea. I certainly wouldn’t put it past them to choose even more confusing naming, though…

  • HieroProtagonist@lemmy.ml
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    8 days ago

    The thing with Copilot is… it’s pretty useless. I mean, i am pro AI, i use Mistral daily for various tasks and toyed with others like ChatGPT and Grok, but Copilot is surely the least capable of the big models.

      • TheOctonaut@piefed.zip
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        8 days ago

        Microsoft CoPilot 365 is not GitHub Copilot. I’ll give you a pass on Microsoft’s incredibly bad naming policies.

    • TheOctonaut@piefed.zip
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      8 days ago

      Second upvoted person in this /c/technology thread who thinks Copilot is a model and not an interface to several other models and literally naming models you can use in Copilot.

      I don’t know if ignorance of the technology you’re commenting on is considered a plus only if it’s AI.

      • Pieisawesome@lemmy.dbzer0.com
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        8 days ago

        It’s more about the harness. Copilots harness is worse than all of the others.

        Even trying the same model that copilot uses, copilot is worse. That includes all of the 6 or 7 different MS Copilots I’ve used.