Fast food companies have been experimenting with integrating artificial intelligence into their restaurants, from Flippy the burger-flipping robot at White Castle to dynamic pricing at Wendy’s. One arena where AI seems to really be struggling, though, is at the drive-thru – and Taco Bell is the latest to experience AI mishaps at the order box. After taking 2 million orders with AI, Taco Bell has reached one conclusion: we still need humans.
Yeah, I am not interested in fiddling around with their system when I can accomplish the same thing in one sentence with a human.
I leave restaurants that want me to order by kiosk anymore. I mostly frequent smaller family owned establishments anymore and I am totally cool with that. The food and prices are much better.
I just order online ahead of time, at my leisure, or on my way home, and pick it up quicker than it would have taken to place the order and pay in person. Almost all the places that have shot like this also have online ordering.