ThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 7 months agoCompany Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Failsfuturism.comexternal-linkmessage-square47linkfedilinkarrow-up1331
arrow-up1331external-linkCompany Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Failsfuturism.comThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 7 months agomessage-square47linkfedilink
minus-squareTexasDrunk@lemmy.worldlinkfedilinkarrow-up15·7 months agoOk, while I feel for the engineers this is EXACTLY what everyone predicted when they first announced they were going fully to AI for customer service.
Ok, while I feel for the engineers this is EXACTLY what everyone predicted when they first announced they were going fully to AI for customer service.