ThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 1 year agoCompany Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Failsfuturism.comexternal-linkmessage-square47linkfedilinkarrow-up1331
arrow-up1331external-linkCompany Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Failsfuturism.comThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 1 year agomessage-square47linkfedilink
minus-squarepelespirit@sh.itjust.workslinkfedilinkarrow-up37·1 year agoLMAO, the Swedish company is called Klarna: After falling flat on his face with the AI gamble, Siemiatkowski is once again trying to set his company apart — this time by becoming the “best at offering a human to speak to.”
minus-squareTexasDrunk@lemmy.worldlinkfedilinkarrow-up15·1 year agoOk, while I feel for the engineers this is EXACTLY what everyone predicted when they first announced they were going fully to AI for customer service.
minus-squareDoomsider@lemmy.worldlinkfedilinkarrow-up11·1 year agoWe are a different kind of company that doesn’t use AI. Got to differentiate yourself yo.
LMAO, the Swedish company is called Klarna:
Ok, while I feel for the engineers this is EXACTLY what everyone predicted when they first announced they were going fully to AI for customer service.
We are a different kind of company that doesn’t use AI. Got to differentiate yourself yo.