• Whats_your_reasoning@lemmy.world
    10·
    6 days ago

    Yeah, because the main thing keeping me from eating at Burger King is whether or not the employees greet me and use “please” and “thank you.” That’s the hard line they keep failing, absolutely.

    I get the strong impression the company already sunk costs into AI (as so many others did) and this was just an idea brought up to justify it retroactively.

  • Dicska@lemmy.world
    10·
    6 days ago

    As someone with experience in hospitality: you know what? Use it. But not on the staff, but on the customer. +15% price and fat tips automatically if they don’t say either. God, I hate rude people.

  • quick_snail@feddit.nl
    11·
    7 days ago

    AI is the new “blockchain”

    Literally there’s no need for AI to do that sort of surveillance

    • melsaskca@lemmy.ca
      1·
      6 days ago

      In that both are meaningless and are being used as tools to sucker the rubes (yet again).

  • londos@lemmy.world
    11·
    7 days ago

    Putting aside the shitty micromanagement, why does this require AI? There are plenty of simple transcription softwares, especially if you’re just monitoring for keywords, that would be infinitely cheaper.

    • SpaceCowboy@lemmy.ca
      5·
      7 days ago

      Yeah but it would take some amount of skill to set that up. With AI you can ask it how many times an employee said “please” and “thank you” and it will give an answer.

      Of course the answer may be just made up, but you don’t care, you provide the numbers to your boss and get bonus points for being hip to the new AI tech. Your boss doesn’t care because the numbers all go into a database which another AI will “analyze” and the company can say they are a data driven AI native company and billionaires buy more shares. They don’t really care either because at some point when they all see each other at whatever is the present day version of Epstein Island and they’ll all decide to all short AI all at once. They make money on everything with AI hype when the stock go up and they’ll make more when the whole thing crashes.

      You just gotta understand how the tech business works!

  • Nuggsy@lemmy.world
    11·
    7 days ago

    They should make it so that the customer says please and thank you instead. They’re literally the one’s asking for the service. I think its only polite, personally.

    • some_kind_of_guy@lemmy.world
      5·
      7 days ago

      I’ve been pushing to implement a “stupid bitch fee” for repeat offenders.

      When the customer asks “what the hell is this 20% surcharge on my bill?!”, employees are required to tell them that it’s “an extra fee for having to deal with your stupid bitch ass”.

      Then, the carrot: “If you start acting right, we might consider removing your stupid bitch fee at a later time, pending approval.”

      The frontline employee would of course receive a large cut of the fee, say 75-80%, with the rest going to the business.

      This would obviously be a win for everyone.

      • The business gets that little extra bit of cash (it at least helps cover expenses incurred by stupid bitches doing stupid bitch things)
      • the employee is compensated appropriately for having to deal with hazardous stupid bitches on the job (easy morale boost)
      • the stupid bitch is punished for being such a stupid bitch using a language they might actually understand - money

      Stupid bitches always seem to come back, so this could be a reliable income stream for any business with a stupid bitch problem, which is most of them.

      I made my pitch to several area businesses, but I haven’t heard back yet.

  • RememberTheApollo_@lemmy.world
    5·
    6 days ago

    Corporations suck. They give people shitty jobs at shitty pay with shitty schedules with the knowledge that the people taking those jobs have few choices so they can be controlled, and the corporations control them as hard as they can. From how they dress to how they speak to not letting people sit for the duration of their shift.